Final up to date 01/07/20
Are all of your venues opening?
To make sure the security of our visitors and groups we’re taking a phased method to opening our venues, this ensures every venue will get sufficient focus and help from the enterprise so we are able to comfortably and confidently welcome you again for one of the best expertise attainable.
How lengthy will you venues stay closed?
We’re taking a phased method to opening our venues and will probably be opening venues in keeping with authorities steering. Sadly this doesn’t allow us to announce set opening dates for all of our venues simply but, however control our COVID-19 page for additional updates or enroll through the
bar web page to be notified the minute we’re opening
Will the ambiance be the identical?
We’ll nonetheless be enjoying your favorite Latin tunes, however at a lowered quantity in keeping with authorities steering. We’re unable to convey you reside music at the moment however will replace this coverage as quickly as we are able to so as with the steering set out however the authorities.
What time will you be open till?
All of our venues opening instances fluctuate by location, please verify your native bar web site for particulars.
How will you be helping the NHS Monitor and Hint with requests for information of consumers and guests as per the federal government pointers?
We’re nonetheless awaiting additional element from the federal government on this; nevertheless, we seize buyer info in a number of methods already and will probably be placing extra procedures in place to stick to any NHS Monitor and Hint as soon as they’re revealed.
We’ll stay GDPR compliant always, additional info on our coverage could be discovered here.
How are you conserving visitors protected?
The security of our visitors and groups is our prime precedence, and we now have been working exhausting behind the scenes over the previous few months to seek out methods to have the ability to get the celebration began once more within the most secure approach attainable.
We’re frequently monitoring authorities pointers and can replace our visitor constitution as regularly as required.
Our Visitor Constitution
What we’re doing to take excellent care of you:
- Our bars are a part of the ‘We’re Good To Go’ accreditation scheme
- We’ve got an elevated cleansing regime in place
- Hand sanitiser stations accessible – please use them!
- Ourt eam are educated and well being-screened on returning to work
- Our group wash/sanitise their arms regularly
- We’ve restricted our capability
- Tables are spaced additional aside, and screens put in the place required
- Flooring markings and directional signage that will help you drift
- Order and Pay at desk accessible utilizing your cell
- We’ve gone cashless, and encourage contactless cost
What we’re asking of you in return:
- Please keep away when you have any COVID signs
- Assist us with NHS Monitor & Hint necessities
- Respect the present bodily distancing and private hygiene pointers
- Stay seated wherever attainable, if you happen to do have to order on the bar ship one among your crew to get the spherical in!
- Please respect our groups, when you have any questions please ask; we’re right here to assist.
How are you defending your groups?
We’re frequently monitoring authorities pointers and can replace our visitor constitution in accordance with authorities pointers as wanted, to make sure our groups security. We even have a number of different group centered measures in place to make sure their security.
1. Workforce members will work in household items, begin instances and breaks will probably be staggered the place attainable to minimise contact
2. Threat assessments, coverage and signage will probably be on show assist group members keep protected.
3. Each day briefings will probably be performed to make sure the group is ready and conscious of their duties for the session.
4. Work areas and stations will probably be absolutely ready to decrease contact with others and guarantee most effectivity.
5. We proceed to take satisfaction in our again of home areas, they are going to be professionally cleaned every day.
6. Workforce members will sanitise their arms when getting into & leaving all again of home and kitchen areas
What are you doing if one among your group members take a look at optimistic for COVID-19?
All our groups are topics to every day well being screenings and we’re following authorities steering on the security of visitors and groups intently. We’re supporting out groups if they should self-isolate for medical causes and can assist them make the mandatory preparations to make sure they focus on restoration.
Do I’ve to put on a masks?
Whereas masks will probably be accessible for all our groups, it’s not obligatory for visitors to put on masks.
Bookings and reservations
Do I would like a reservation?
Reservations will not be wanted however are extremely advisable. We’re working at a seated capability solely and subsequently we can’t assure you entry with out a reservation.
I’ve a reserving, however the bar isn’t opening but, what do I do?
We’ll contact you as quickly as attainable to debate your reserving with you, precedence will probably be made for these of you with postponed bookings first to provide you first selection on rebooking.
Can two teams of buddy e-book a desk and push our tables collectively?
Shifting tables in our venues won’t be permitted and we will probably be asking all our visitors to be accountable and to stick to authorities pointers when in our venues.
Can my mates amigos e-book a desk?
We’re asking visitors to make sure that any reserving they place with us adheres to the hottest Authorities pointers on the time of reserving. We respect these could change for future bookings, and we will probably be continuously reviewing these as we transfer nearer to the reserving date, nevertheless at the moment any reserving within the fast future, and till they modify, are topic to the next Authorities steering:
“Indoor gatherings ought to solely be occurring in teams of as much as two households (together with help bubbles). It’s in opposition to the regulation to collect in teams of greater than 30 individuals, aside from the restricted circumstances as set out in regulation” – Final up to date 29th June 2020.
How lengthy is my reserving slot?
Reserving slots and instances fluctuate per location and will probably be confirmed with you when finishing your reserving through your affirmation e-mail. If you happen to require your desk for longer please communicate to a member of our group when making your reserving and we’ll attempt to accommodate your request.